If you’re experiencing an issue with a recently purchased product, here’s a step-by-step guide to help you verify your purchase, troubleshoot the issue, and submit a warranty claim if applicable.
1. Verify Your Purchase Details
To get started, please provide the following information:
- Order Number: This typically begins with "ORD".
- Purchase Date: The date when you bought the product.
- Current Issue: Please describe the problem you’re facing with the product.
Note: The warranty period is valid for 1 month from the purchase date.
2. Troubleshooting Steps
If your product is having technical issues, please try the following:
- Press and hold the reset button on the product for 10 seconds.
- If the issue persists after this reset, please continue with the warranty claim process.
3. Assess Warranty Eligibility
Based on the information you provide, your issue will fall into one of these categories:
Covered Under Warranty:
- Technical issues occurring within 30 days of purchase.
Not Covered Under Warranty:
- Damage caused by water, accidents, or normal wear and tear.
4. Approval of Warranty Claim
If your product’s issue is covered and it falls within the warranty period, your warranty claim will be approved.
5. Next Steps for Warranty Service
Once approved, here’s how to proceed:
- Shipping: Please package the product securely in its box, wrapped with bubble wrap.
- Send to: 1346 N St, Washington DC 20007
- Turnaround: Repairs or replacements typically take around 2 weeks.
- Shipping Costs: Please note that shipping fees are not covered by the warranty.
6. Updates During the Process
- Upon receiving your product, you will get an email notification with the subject "Warranty Item Received".
7. Additional Support
If you remain dissatisfied after the warranty process, we will provide a $50 credit toward your next purchase as a token of goodwill.
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